Last updated: June 2026 · Tuvor (PTY) Ltd · Reg. 2026/454825/07
Tuvor (PTY) Ltd (Reg. 2026/454825/07) is the responsible party for personal information collected through the Tuvor platform, as defined under the Protection of Personal Information Act 4 of 2013 (POPIA). Our registered address is 1 Celery Drive, Treesbank AH, Midrand, Johannesburg, 2191.
We collect: account information (name, email address, phone number) when you register; profile information that tutors choose to provide (bio, subjects, qualifications, profile photo); session and operational data (session dates, notes, homework assignments) created within the platform; payment records that tutors choose to log; and technical data (browser type, IP address, device information) for platform security and performance.
We use your information to: provide and operate the Tuvor platform; enable tutors, students, and parents to share relevant session information; send platform notifications and reminders; improve the platform based on usage patterns; and comply with legal obligations under South African law. We do not use your information for advertising or marketing to third parties.
Tuvor uses AI-powered features to assist with platform functionality, including automated text generation and data processing. We may use Anthropic's Claude AI API to process certain platform content. Data sent to AI services is governed by our data minimisation principle — we do not send personal identifiers to AI systems unless strictly necessary for the feature. We do not use your personal data to train AI models. You can opt out of AI-assisted features by contacting support@tuvor.co.za.
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We share information: between tutors, students, and parents only as directly necessary for the tutoring relationship (e.g., session notes are visible to the linked student and parent); with service providers who help us operate the platform (Supabase for database hosting, Vercel for platform hosting) under strict data processing agreements; and when required by South African law or court order.
Your data is stored on servers in South Africa or within jurisdictions that meet POPIA cross-border transfer requirements. We use industry-standard encryption, secure authentication, and access controls. Profile photos are stored in a secure cloud storage bucket. Despite these measures, no system is completely secure, and we encourage you to use a strong password.
Under POPIA, you have the right to: know whether we hold your personal information; request access to your personal information; request correction of inaccurate information; request deletion of your information (subject to legal retention requirements); object to the processing of your information; and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us at support@tuvor.co.za.
Students under 18 may use Tuvor with the consent of a parent or guardian. We do not knowingly collect additional personal information from minors beyond what is necessary for the tutoring relationship. Parents linked to a student account can view their child's session summaries and progress through the parent portal.
Profile photos uploaded to Tuvor are stored in a publicly accessible storage bucket to allow them to be displayed on the platform and public directory. Do not upload a profile photo if you do not consent to it being publicly visible. You can remove your photo at any time from your profile settings.
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. When you request account deletion, we will delete your personal information within 30 days, except where retention is required by law.
Tuvor uses session cookies for authentication purposes only. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can disable cookies in your browser but this will prevent you from logging in.
For privacy queries or to exercise your POPIA rights: support@tuvor.co.za · Tuvor (PTY) Ltd, 1 Celery Drive, Treesbank AH, Midrand, Johannesburg, 2191. To lodge a complaint with the Information Regulator: inforeg@justice.gov.za · +27 (0)10 023 5207.